Returns & Order Issues

Wrong item or a change to your order

If you selected the wrong item or need to discuss a return, contact the seller through your purchase channel or RAAVON support before using or sending the item back. Include your order number, the item concerned and the reason for the request.

Damaged or missing items

Keep the packaging and take clear photos of the package and affected items. Tell us what is damaged or missing, and include the exact product model, selected package and purchase channel.

Confirm the next steps before returning an item

Contact support to discuss the available options and confirm any return instructions, applicable costs and refund arrangements for your order. Include the purchase channel and seller name so we can help identify the appropriate next step.

Ask about a return or order issue

For a tool fault, read about our 1-year free replacement support. For delivery updates, visit order help.