1-Year Free Replacement
RAAVON provides free replacement within one year. If you need help with a tool, contact our support team with the information below so we can review the issue and explain the next steps.
Prepare your request
- Your order number and purchase channel or seller name.
- The exact tool model and selected package or configuration.
- A description of the issue and when it appeared.
- Clear photos or a short video, where helpful.
Contact support before sending anything back
Submit your request using our support form. Keep the product, accessories and relevant purchase information available while the request is reviewed. Contact us before returning an item so any return instructions and applicable arrangements can be confirmed.
If a tool is damaged or behaves abnormally, stop using it and follow the product instructions. Do not continue operating it to demonstrate the problem.
For an incorrect item, missing parts or another order issue, see returns and order issues.