Order Help
Use Shopify’s actual order-status and customer account services to access your purchase.
For an existing purchase, start with the order confirmation and the account or seller used to place it. If you need RAAVON support, have your purchase channel, order reference and exact product model ready.
Find your order-status link
Open the order confirmation or shipping confirmation email sent for your purchase, then follow its order-status link. Delivery updates appear when the seller and carrier provide them.
Cannot find your order?
Check the inbox and spam folder for the email address used at checkout. If the order is still unavailable, contact support with the order reference. Do not send card numbers or account passwords.
Use the same email address as your order to access your Shopify customer account.
Open customer account